3 Ways to Improve Your People
A lot of money is spent annually by companies seeking to develop and improve their personnel. In fact, the American Society for Training and Development (ASTD) estimates that organizations spent $125.88 billion on employee learning and development in 2009 alone. In 2013, the Association for Talent Development reports that organizations spent an average of $1,208 per employee, and the number of learning hours increased from 30.3 to 31.5 hours, per employee. It is important to note that no business can rise above the level of the quality of its personnel.
Here are 3 simple ways small business owners can improve personnel:
Training helps employees to understand and know their roles better and improve their overall performance. It will also help them increase their level of productivity. Furthermore, by training your personnel, you will improve the quality of service that your store offers to customers as employees will feel more confident and comfortable doing their jobs.
2. Set Objectives for Them
It is not enough simply to train or develop your personnel, you must learn to set objectives for them, then supervise them, then help them and make sure that they achieve those objectives. Setting measurable objectives makes it easier for you to track the growth of your personnel, assess their performance and make promotion or salary increase decisions based on measurable performance. Another benefit is that setting objectives helps you to better quantify the growth of your business in general. Through achieving their objectives, employees will also gain a higher job satisfaction which will support higher productivity.
3. Assess Their Success and Failures
The third simple way you can improve your personnel is by assessing their successes and failures. This really doesn't mean you're somewhere hanging around, counting mistakes or missteps waiting to pounce and dismiss. Neither does it mean you’re spying on them, looking for whom to commend or to condemn. It simply means that you are using metrics, based on the objectives set, to help evaluate at how your people are performing. If someone is performing well, you commend them. If one is performing badly in a certain area, you help look for ways to ameliorate their performances.
These are just 3 straightforward ways amongst many that small business owners can improve the quality of their personnel and increase productivity. Do you have any other tips or suggestions? Kindly share with us in the comments section below.