FAQ

What is PrognoStore?

PrognoStore is a 3-in-1 Cloud Based Solution combining Point-of-Sale, Inventory and Analytics. PrognoStore has been developed to support you and make running your business easy and stress-free.

What does this cost?

Great question! For the small business owner, cost is always a vital factor to consider. With PrognoStore, there are tailored plans to fit your business. Check them out here.

However, just to make sure PrognoStore is right for you, why not try PrognoStore for free first – sign up to your no obligation free trial for 30 days access and see how we can help your business today.

How long does it take to set up?

This of course differs from business to business. We have made it as easy as possible to get set up and importantly get selling straight away. You can easily upload your inventory and set up your stores. PrognoStore is easy to set up, easy to learn and best of all, easy to use in your business.

Does it work on my ipad, computer, mobile?

Easy answer! Of course it does! PrognoStore enables you to monitor and see what’s going on in your business from your mobile, laptop and computer so long as you have an internet connection.

What happens when my internet is down or slow?

No problem. PrognoStore is cloud based and is always backing up your data and analytics. The key that supports your business is that PrognoStore also works offline.

Will my data be safe?

Absolutely. PrognoStore is a cloud based system and this actually makes it safer for your based. We do not store any of your sensitive data like credit card information on PrognoStore thus providing additional protection for you. In the unlikely event of an outage, your business data will not be lost as all PrognoStore user generated data is backed up as part of our risk management strategy.

Yes your data is safe and available whenever you request for it. PrognoStore utilizes the best available security tools in cloud technology by utilizing Secure Socket Layer (SSL/TLS) which encrypts your data while in transit.. Your data at rest stored on the AWS infrastructure is stored according to the standards given in the PCI / PCA DSS.

We also ensure that your data is available whenever you need it and downtime is less than 0.001% by implementing cutting edge real time fault tolerant system utilizing the best standard practices in cloud technology.

What if I have multiple stores, can I manage them all from one central location?

PrognoStore will grow alongside your business so if you have more stores, just tailor your account and you can monitor all stores from one location. Remember; its also very easy to keep an eye on your businesses from wherever you are in the world.

Great, I’m interested, how do I get started?

It’s very simple. Just click www.prognostore.com, fill in a few easy details and there you are. As usual, if you have any issues, please reach out to our support team and we will be on hand to help.

Do I need any kind of hardware?

Your existing hardware should work. If are you just starting out, all you need is a thermal printer, a Barcode Scanner, Barcode Printer and a Cash Drawer. You will also need a Card Reader for your payments

I already have an accounting system, can I integrate with PrognoStore?

PrognoStore is currently integrated with Xero accounting system. We are working on the integration with some other accounting systems which you will be able to integrate with your PrognoStore account.

I have my online store, can it work with PrognoStore?

If you are on Magento, great! You can connect your PrognoStore account to your Magento store. This will enable you to run your business seamless particularly managing your inventory.

Where is PrognoStore available?

PrognoStore is cloud based, hence available everywhere with internet. All you need is an internet connection and you have full access to your PrognoStore account.

I need some support, can you help me?

We are always on hand to help. We are always on hand. You can visit our help center or email support@prognostore.com for 24/7 support. We will normally respond very quickly so we can help you resolve any issue or query you may have and to ensure there is no disruption to your business.